Restaurants can take cues from the hotel industry's challenges with OTAs to enhance customer loyalty and drive direct orders. Strategies...

How can hotel F&B operations adapt to the post-covid world? This is a shortened version of the presentation I made for HSMAI ROC@Home...

Well, it seems that many of you agree that RM has sort of gotten into a rut. Rather than stay in the rut, what can we do to get out of...

I'd say yes. We've been talking about the same topics for years, but for the most part, haven't made much progress. We keep talking...

While Total Hotel Revenue Management (THRM) is much discussed (in fact, I'm getting sick of hearing people just talk about it!), it seems...