Restaurants can take cues from the hotel industry's challenges with OTAs to enhance customer loyalty and drive direct orders. Strategies...

Did you know that digital orders have risen to one-third of total restaurant and convenience store food orders, up from just 12%...

Customers love delivery because of the convenience, but many restaurant operators have a love-hate relationship with delivery apps...

Noah Glass, Jianggan Li, Adrien Desbaillets and I had a fun discussion on restaurant delivery and digitilization at an eCornell Keynote...

There's all sorts of talk about the potential of virtual brands and ghost kitchens, but what do customers think? Does it make a...

As a Revenue Management (RM) person, I’m always interested in ways that companies can use their excess capacity to generate revenue. ...

Off-premise dining (including delivery) had been growing in popularity pre-Covid and the pandemic has sped up its adoption. While...

Is restaurant delivery here to stay? I'd say so. Customers love the convenience, but operators hate the commissions. For those of you...

If you love ordering some food, pushing a button and having your order 'magically' show up, you're not alone!!! In a study I did in...